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 Awards / Accolades / Compliments
Awards
Awards
CAD has won a number of awards, accolades and compliments. As a member of the SPF, it has contributed to the achievement of the coveted Singapore Quality Award, Singapore Innovation Class Award and Singapore Service Class Award. As a Department, it has clinched the People's Developer Award which is a testimony of its firm belief that people is its most valuable assets. At the individual level, its officers have won several compliments from the community it served, even those whom they prosecuted.

People Developer Standard Awards
The People Developer Standard (PDS) is a business excellence niche standard awarded by the Standards, Productivity and Innovation Board (SPRING Singapore) that gives recognition to organisations for excellence in managing people and achieving high performance through its people systems.

In 2003, we embarked on our journey towards people excellence. After many months of preparation and hard work, CAD was successfully awarded the PDS in December 2003. The assessors were generally impressed by the teamwork, passion and commitment of our officers. They also observed that our officers are proud to be part of CAD that cares for the development and training needs of its officers.

Effective management of an organisation's human resource is fundamental to its organisational success. Without committed workers who strive for continuous improvement, an organisation will find it impossible to excel and achieve breakthroughs in their field of work. Thus, CAD strongly believes that people are our most valued assets.

Compliments
Numerous compliments have also been received from the victims of fraud, accused persons and other community partners.


Date From Victims / Complainants
30 Mar 2011 "We wish to place on record our deep apprecation to the IO in the protracted investigation leading to successful prosecution of one of our former employees for offences under the Banking Act (Chapter 19), Computer Misuse Act (Chapter 50A) and the Penal Code (Chapter 224)."
8 Mar 2011 "Thank you very much for your positive email, and I must say, I am really impressed with the prompt action taken...Lots of appreciation and well done from Denmark to the SIngapore Police Force!"
14 Feb 2011 "I hereby would like to thank you very much for your valuable time in assisting me to deal with my case.  Thank you very much for your kind attention."
20 Dec 2010 "I am writing to express my sincere thanks to you for the assistance provided by the Commercial Affairs Department of the Singapore Police Force during the recent interviews carried out for the current ongoing prosecution."
20 Jul 2010 "I have received your notification letter dated 04 Aug 2010 and would sincerely like to thank CAD, particularly yourself for the tremendous efforts in bringing a true and fair conclusion to the above case."
15 Jun 2010 "We wish to specially thank the IO on his sterling efforts and tenacity in the case.  His focus and mature approach was exemplary.  He also conducted himself in a very professional yet friendly manner, which reflects well on the part of the Singapore Police."
9 Apr 2010 "I am very impressed by the swift and sharp action taken by your unit and must say that Singapore Police fully lives up to its well- known reputation of being astute and very efficient."
6 Feb 2010 "I would like to thank (the officers) for their concern and invaluable guidance last Wednesday.  Their quick response not only prevented me from suffering financial loss, but also made me aware that I could be in real physical danger."
20 Jul 2009 "We received very prompt, efficient and excellent service.  We are very proud to have such good police assistance."
16 Jul 2009 "Thank you for following up and for actually investigating this as far as you did.  I knew I could count on Singapore to be thorough in this."
4 Jan 2009 "I wish to place on record the assistance rendered to me by (the officer).  The officer was able to offer me sound advice as to the course of action I should take against a predatory timeshare company." 
4 Aug 2008 "(My client) has asked me to write this letter of appreciation and commendation to draw your attention to the high level of professionalism, efficiency and most important of all, the humanness of (the officer) and his team.  What could have turned into a very unhappy and traumatic experience for (my client)... has become an impressive experience that (my client) can share with his business associates and family in regards to the high level of professionalism, efficiency and kindness of the Singapore Police Force."
26 Jul 2008 "Thank you for the swift action.  Like I said in a previous mail, I'm very impressed with the thoroughness and promptness by our police force.  Such pro-activeness by the police gives citizens like me a better sleep at night, knowing I'm in safe hands."
4 Apr 2008 "I would like to thank (the officer) who closed the case in only two days with the team.  He also gave us a powerful report to trace back the shipment potentially in Indonesia.  This is incredible!  Thanks to all the officers who have been working so hard to close the case fast in Singapore.  You are really the best law enforcement in the world!" 
25 Sep 2007 "An excellent level of service was provided - World-Class."
3 Sep 2007 "(The officer) is very attentive and sharp in assessing my case.  Her efficiency and close attention to details would make her an invaluable asset to CAD."
21 Aug 2007 "Thank you so much for all the hard work put in to ensure the culprit had been successfully prosecuted in Court.  The severe sentence meted by the Court would serve to remind would-be fraudster the consequences of committing card fraud in Singapore."
25 July 2007 "I wish to register my compliment to the excellent and painstaking job undertaken by your departmental staff which resulted towards this conclusion.  Special Thanks to (the officer) who has been very helpful and professional in his investigation of this case."  
19 July 2007 "We are very comfortable with (the officer).  She is very patient and handles the case very professionally and courteous in all manners."
24 Nov 2006 "A heartfelt appreciation for your assistance in the investigation... I am grateful for your dedicated commitment to uphold the law. You have demonstrated your care for the community, as well as fairness in dealings with people."
8 Sep 2006 "We would like to thank you... and all of those that participated in this investigation for their time and effort."
18 May 2006 "I thank you very much for your dilligent efforts... Again, please accept our gratitude for your investigation."
13 Mar 2006
"Thanks for your kind attention, useful guidance, cooperation…also very appreciative of your care and guidance."
1 Mar 2006 "I really appreciate the time and effort you and your colleagues expended on my behalf."
1 Mar 2006 "I thank you, in particular, your investigator for attending to my complaint and for the efforts put in to bring the accused to justice for the wrongs that he has done to me. Keep up the good work!"
28 Feb 2006 "You have been a tremendous help and I am very impressed with the diligence you have shown me and my case. I always have, and still will have a good feeling of Singapore." 
22 Dec 2005 "Thank you so much for your help...you have been very kind. Very impressed with CAD."
Date From the Accused Persons / Accused Persons' Family Members 
17 Nov 2009 "Throughout my investigation, the procedures were done efficiently, with utmost professionalism.  I would like to take this opportunity to earnestly thank (the officer)."
6 Nov 2008 "My father and all of us in our family really appreciate your help you have given us.  Without you, I don't know what will happen to my Daddy.  I want to say a big 'THANK YOU' to you from the bottom of my heart."
22 Jul 2008 "Just a quick thank you for your patience and understanding during the investigations.  You are impartial in executing your duties yet sensitive in the handling of issues."
8 Aug 2007 "Just want to say thanks to you for all the time and patience with me."
13 Jun 2007 "I would like to express my gratitude to (the officers) for their civility and professionalism in their handling of the (investigation).  Their impartiality is deeply appreciated."
23 Feb 2006 "A patient, caring, respectful senior investigator like you is hard to come by."
Date From Others
9 Aug 2010 "I would like to express my sincere apprecation for the superb work done in planning, coordinating and supporting the 2010 APG Annual Meeting at the Suntec Singapore, International Convention & Exhibition Centre in Singapore from 12 to 16 July 2010."

APG Executive Secretary
8 Oct 2009 "On behalf of my company, I would like to convey our sincerest appreciation for the fantastic work done by the Commercial Affairs Department's Proceeds of Crime Unit."

Strategic Partner
3 Sep 2009 "Thank you for all the assistance provided over the last few days, and for alerting the key merchants and security at Changi Airport to be on the look-out for these fraud presenters who hit us on 28 and 29 August 2009.  As a result, three suspects who presented foreign passports were arrested at the airport's Terminal 2 transit.  An approximate 19 credit cards believed to be counterfeits were recovered.  This is indeed great news and congrats on the arrest of these perpetrators."

Strategic Partner
14 Jul 2009 "Congratulations on the successful arrest!  This arrest further serves to demostrate the significant value of the CAD-CSG strategic partnership."

Strategic Partner
4 Dec 2008 "Congrats to (the officer) and his team for the successful arrest and pushing for a severe sentence.  Also not forgetting the CSG members involved who have, time and again with our strategic partners, worked to ensure that Singapore remains free from such unwanted issues."

Standard Chartered Bank
3 Dec 2008 "Wow!  This is indeed a landmark case.  Congratulations to CAD for all the hard work and protracted investigations."

United Overseas Bank
3 Dec 2008 "This is really significant message to the criminals!  Thank you, (the officer), CAD officers and CSG members (who) contributed for the case investigation until the arrest."

Card Security Group Chairman 
3 Dec 2008 "Congrats (the officer).  This exceptional sentence hopefully will send a strong signal to others contemplating on working with syndicates and this would be a good case study to highlight on future Merchants Training Programme."

Diners Club
4 Aug 2008 "I would like to take this opportunity to commend on the outstanding performance of the CAD in this investigation, without whose help there would be many more victims."

Office Of Legal Attache, United States Embassy
22 Jun 2008 "Many thanks for sending the incident report on (the case).  CAD's timely action is crucial in maintaining the reputation of Singapore as a trusted centre."

Monetary Authority Of Singapore (MAS)
23 Aug 2007 "We appreciate your time coming down to brief and discuss with us on the recent spate of lottery scam reports...Working hand in hand, we will be able to better prevent fellow Singaporeans from being victims."

Strategic Partner
2 Mar 2007 "I must thank you sincerely for the excellent job."

Diners Club SIngapore
24 Nov 2006 "We would like to thank the CAD team for their efforts in the successful arrest of 2 persons yesterday evening."

DBS Bank Ltd
Credit Review, Fraud Control 
8 Nov 2006 "The Card Security Group Singapore commends your officers for the successful arrest and prosecutions on the two recent major card fraud cases... We also wish to add that the officers have been very highly efficient and responsive to participate in several risk management strategies jointly organised by the card schemes and Card Security Group."

Card Security Group
16 Dec 2005 "Thank you for handling the investigation expeditiously and professionally."

Yong Chai Yim
First Vice President, UOB
1 Apr 2005 "We appreciate your sustained and excellent performance."

MasterCard International


Last updated on 12 August 2011
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