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 Awards / Accolades / Compliments
Awards
Awards
CAD has won a number of awards, accolades and compliments. As a member of the SPF, it has contributed to the achievement of the coveted Singapore Quality Award, Singapore Innovation Class Award and Singapore Service Class Award. As a Department, it has clinched the People's Developer Award which is a testimony of its firm belief that people is its most valuable assets. At the individual level, its officers have won several compliments from the community it served, even those whom they prosecuted.

People Developer Standard Awards
The People Developer Standard (PDS) is a business excellence niche standard awarded by the Standards, Productivity and Innovation Board (SPRING Singapore) that gives recognition to organisations for excellence in managing people and achieving high performance through its people systems.

In 2003, we embarked on our journey towards people excellence. After many months of preparation and hard work, CAD was successfully awarded the PDS in December 2003. The assessors were generally impressed by the teamwork, passion and commitment of our officers. They also observed that our officers are proud to be part of CAD that cares for the development and training needs of its officers.

Effective management of an organisation's human resource is fundamental to its organisational success. Without committed workers who strive for continuous improvement, an organisation will find it impossible to excel and achieve breakthroughs in their field of work. Thus, CAD strongly believes that people are our most valued assets.

Compliments
Numerous compliments have also been received from the victims of fraud, accused persons and other community partners.


Date From Victims
25 Sep 2007 "An excellent level of service was provided - World-Class."
3 Sep 2007 "(The officer) is very attentive and sharp in assessing my case.  Her efficiency and close attention to details would make her an invaluable asset to CAD."
21 Aug 2007 "Thank you so much for all the hard work put in to ensure the culprit had been successfully prosecuted in Court.  The severe sentence meted by the Court would serve to remind would-be fraudster the consequences of committing card fraud in Singapore."
25 July 2007 "I wish to register my compliment to the excellent and painstaking job undertaken by your departmental staff which resulted towards this conclusion.  Special Thanks to (the officer) who has been very helpful and professional in his investigation of this case."  
19 July 2007 "We are very comfortable with (the officer).  She is very patient and handles the case very professionally and courteous in all manners."
24 Nov 2006 "A heartfelt appreciation for your assistance in the investigation... I am grateful for your dedicated commitment to uphold the law. You have demonstrated your care for the community, as well as fairness in dealings with people."
8 Sep 2006 "We would like to thank you... and all of those that participated in this investigation for their time and effort."
18 May 2006 "I thank you very much for your dilligent efforts... Again, please accept our gratitude for your investigation."
13 Mar 2006
"Thanks for your kind attention, useful guidance, cooperation…also very appreciative of your care and guidance."
1 Mar 2006 "I really appreciate the time and effort you and your colleagues expended on my behalf."
1 Mar 2006 "I thank you, in particular, your investigator for attending to my complaint and for the efforts put in to bring the accused to justice for the wrongs that he has done to me. Keep up the good work!"
28 Feb 2006 "You have been a tremendous help and I am very impressed with the diligence you have shown me and my case. I always have, and still will have a good feeling of Singapore." 
22 Dec 2005 "Thank you so much for your help...you have been very kind. Very impressed with CAD."
Date From the Accused
8 Aug 2007 "Just want to say thanks to you for all the time and patience with me."
13 Jun 2007 "I would like to express my gratitude to (the officers) for their civility and professionalism in their handling of the (investigation).  Their impartiality is deeply appreciated."
23 Feb 2006 "A patient, caring, respectful senior investigator like you is hard to come by."
Date From Others
23 Aug 2007 "We appreciate your time coming down to brief and discuss with us on the recent spate of lottery scam reports...Working hand in hand, we will be able to better prevent fellow Singaporeans from being victims."

Strategic Partner
2 Mar 2007 "I must thank you sincerely for the excellent job."

Diners Club SIngapore
24 Nov 2006 "We would like to thank the CAD team for their efforts in the successful arrest of 2 persons yesterday evening."

DBS Bank Ltd
Credit Review, Fraud Control 
8 Nov 2006 "The Card Security Group Singapore commends your officers for the successful arrest and prosecutions on the two recent major card fraud cases... We also wish to add that the officers have been very highly efficient and responsive to participate in several risk management strategies jointly organised by the card schemes and Card Security Group."

Card Security Group
16 Dec 2005 "Thank you for handling the investigation expeditiously and professionally."

Yong Chai Yim
First Vice President, UOB
1 Apr 2005 "We appreciate your sustained and excellent performance."

MasterCard International


Last updated on 5 June 2008
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